Return Policy

All sales of subscription boxes are final.   Due to hygienic reasons smoking accessories are not eligible for return. 

Incorrect or damaged items 

In the event that you are accidentally sent an incorrect or damaged item – please contact customer service at (562) 698-1010 or by email at  BEFORE sending back your return.  If it is our mistake or an item is defective, we will send you a prepaid postage return tag, along with a replacement for the defective item.

Shipping Reimbursement – Return/Exchange reimbursement policy

Prepaid labels will only be provided for item replacement requests placed within 14 days of receipt of incorrect, damaged or defective goods.

Shipping Reimbursement and Prepaid Returns

We will not refund charges paid for return shipping.  If you have received a defective item, you must request a prepaid label for return shipping. Prepaid labels can be provided to customers within the United States only. Please contact us PRIOR to sending in your return if you have received a defective item.

Please package any return items securely.  If returned items arrive in an extremely damaged condition (i.e. box torn open and items are damaged due to poor packaging) they may be refused, and returned to you at your expense.  Please seal returned packages securely. Free packaging is available from your local Post Office for USPS Priority Mail packages.  You can also reuse the original packaging if it is in good condition.